Changing Your Mind
We will accept returns within 14 days of receipt. All returns must be sent back to us within 14 days of receipt. Any products returned to us will be at your cost & must be returned in an unused and resalable condition. All packaging must be intact. Please ensure that you retain proof of postage, as we cannot be responsible for the non-receipt of items. We do not refund postage.
Please email us at firstname.lastname@example.org before returning goods, stating the reason for your return and we will notify you of our returns procedure and address.
Please Note: Personalised items are not returnable and we cannot refund a Personalised item unless it is faulty. It is the customer’s responsibility to check the personalisation is correct when an order is placed.
You may cancel an order within 7 days of placing the order, however we will not refund postage for any items already dispatched, & we do not reimburse the cost of returning an item to us. In the event that the item has been sent, we will refund the item when we have received it back in an unused & resaleable condition.
Please Note: We cannot cancel an order placed for a Personalised item.